Reach360 CRM — The WhatsApp-First CRM for UAE Businesses
Turn WhatsApp Enquiries into Quotes, Payments & Scheduled Jobs
Connect your company WhatsApp number, let an AI assistant qualify enquiries 24/7, send branded quotations with online payment links, and schedule the confirmed work — all on one customer record.
Sales, marketing, customer service and even SEO tools in a single platform — so conversations never get lost between phones, spreadsheets and disconnected apps.
👉 Official Meta WhatsApp integration — Meta-approved tech provider.
👉 UAE implementation, onboarding and support — 7-day free trial.
What Is Reach360 CRM
One Customer Record — From First Message to Paid Invoice
Most UAE service businesses run on WhatsApp. The problem: conversations stay on individual phones, quotations live in Word or Excel, and nobody can see whether an enquiry was answered, quoted, paid or scheduled.
Reach360 connects the company's WhatsApp Business number to a shared CRM. Every conversation lands on the customer record, an AI assistant helps qualify and respond, and the same record carries the deal, the quotation, the payment status and the scheduled work.
Email campaigns, lead-capture forms, a 24/7 website chat, service contracts and dashboards complete the picture — one platform instead of five disconnected tools.
Key Capabilities
From Enquiry to Cash — Connected in One Place
WhatsApp & AI Assistant
- Official Meta WhatsApp Cloud API — one-click "Connect with Facebook"
- Shared team inbox: every conversation on the customer record
- AI qualifies enquiries 24/7 and collects the details you choose
- Your team approves AI drafts — or lets it reply automatically
- Keep using the WhatsApp app on your phone (coexistence)
Sales — Pipeline, Quotes & Payment
- Contacts, companies and deals with a drag-and-drop pipeline
- Branded quotation PDFs with line items, discounts and UAE VAT
- Stripe payment link on the quote — paid quotes close the deal automatically
- The AI can send quotes right inside a WhatsApp chat
Marketing & Service
- Multi-step email sequences with open & click tracking
- Lead-capture forms and a 24/7 website AI chat with live human takeover
- Service scheduler with teams — confirmed sales become scheduled jobs
- Contracts with renewal dates and expiring-soon visibility
Core Features
Real, Working Features — No Vaporware
WhatsApp-Native Inbox
Two-way WhatsApp with media, delivery and read status — tied to the contact, deal and quote so nothing lives on one employee’s phone.
AI You Stay in Control Of
The assistant answers from your business facts and price list only — it never invents prices. You define per channel what it may collect, say and send.
Quote-to-Cash in One Flow
Enquiry → qualified lead → branded quote → online payment → deal closed. VAT, TRN and AED built in for the UAE.
SEO & AI Visibility Suite
Google Analytics and Search Console dashboards, site audits, an AI content planner — and checks on whether ChatGPT and Gemini recommend your business.
Security & Access Control
Custom roles with granular permissions, optional OTP login, full login audit trail, and workspace isolation across multiple teams or brands.
Built-in Learning Center
A guided in-app course plus an AI help assistant on every screen — your team gets productive without a training project.
Why Reach360 CRM
Built Around How UAE Businesses Actually Sell
- WhatsApp-first, with an official Meta-approved integration — not a bolt-on
- AI that qualifies and drafts while your team stays in control
- From enquiry to quote to payment to scheduled job — one connected record
- Built for the UAE: VAT, TRN, AED billing and local support
- Sales, marketing, service and SEO in one platform — no tool sprawl
The AI Sales Assistant
AI That Qualifies and Drafts — While Your Team Stays in Control
The assistant works across WhatsApp and your website, grounded in your own business profile and price list — so it describes real services and never invents prices. You decide, per channel, exactly what it's allowed to do.
- Answers new WhatsApp and website enquiries 24/7 — even after hours
- Collects the details you choose: name, contact, service, preferred time
- Sends branded quotes in the chat — instantly or after your approval
- Books job requests your team confirms (it never promises a time slot)
- Emails you the moment a customer asks for a human or a quote needs approval
👉 AI drafts and qualifies; your team approves and closes.
Who It's Built For
Made for Businesses That Sell and Serve Over WhatsApp
Reach360 shines wherever enquiries arrive on WhatsApp, quotations are sent frequently, and confirmed work needs to be scheduled.
- Field-service companies: AC, maintenance, pest control, cleaning and repair teams turning WhatsApp enquiries into quotes and scheduled jobs
- Technical contractors: CCTV, access control, ELV and IT companies managing site enquiries through survey, quotation and installation
- Sales and marketing teams running pipelines, campaigns and follow-ups on one customer record
👉 One connected workflow instead of phones, spreadsheets and Word documents.
Trust & Positioning
Official, Secure, and Locally Supported
Reach360 connects to WhatsApp through the official Meta Cloud API as a Meta-approved tech provider — with security built in: workspace isolation, granular role permissions, optional OTP login and a full login audit trail.
With local implementation and support from E Concept, businesses across the UAE adopt Reach360 with confidence — plans in AED with a 7-day free trial, and pricing that scales from small teams (Starter and Growth) to the full Premium suite.
See a WhatsApp Enquiry Become a Paid Job
A 15-minute demonstration: enquiry → AI qualification → branded quote → online payment → scheduled job.
Start with a 7-day free trial and local UAE onboarding, training and support.
FAQ
- Is the WhatsApp integration official?
- Yes. Reach360 connects through the official Meta WhatsApp Cloud API and is a Meta-approved tech provider. Businesses connect their number with a one-click "Connect with Facebook" flow — including a coexistence option that lets the team keep using the WhatsApp Business app on their phone.
- Does the AI reply to customers automatically?
- Only if you want it to. You control the assistant per channel: it can draft replies for your team to approve, or answer automatically — and your team can take over any conversation at any time. What the AI may do (collect leads, share prices, send quotes, create bookings) is defined by you and enforced by the system.
- Can Reach360 create quotations and take payments?
- Yes. Reach360 builds branded quotation PDFs with line items, discounts and UAE VAT, and can include a secure Stripe payment link. When the customer pays online, the quote is marked Paid and the deal moves to Closed Won automatically. The AI assistant can even send quotes during a WhatsApp conversation.
- Does Reach360 support marketing campaigns?
- Yes. Reach360 includes multi-step email sequences with personalization, open and click tracking, campaign analytics, lead-capture forms, and a website AI chat that answers visitors 24/7 with live human takeover.
- Can Reach360 handle service jobs, contracts and renewals?
- Yes. Reach360 includes a service scheduler with team assignment, service contracts with renewal tracking, and confirmed sales can flow straight into scheduled jobs.
- Does E Concept provide CRM implementation in the UAE?
- Yes. E Concept provides local onboarding, WhatsApp connection, configuration, training, and ongoing support for Reach360 CRM in the UAE. A 7-day free trial is available.
Never Let a WhatsApp Enquiry Go Cold Again
Start with Reach360 CRM — official WhatsApp integration, an AI assistant your team controls, and local UAE onboarding from E Concept.